Problems with Pro Form Pro 5000 - Dead, On Warranty, but No Customer Service

We have a Pro Form Pro 5000 that the console died. We bought it in 2019 and the warrantee for parts is good until 2024. I have had Pro Form on the phone and they did help troubleshoot the treadmill. They determined it is the console. They were good to work with until I gave them the copy of the the bill of sale. Now its dead silence on their part. I have spend approximately 2 hours on hold twice so far and gave up both times. I guess its time to move on.

So, we are looking for recommendations for a replacement. We liked the Pro 5000 but we aren't interested in giving Pro Form any more money. Something similar to this treadmill would be good. My wife and I run 4 miles but vary our workout.

I will check out the posts and recommendations from others on the forum.